International Shipping Policy
International Shipping Policy
This document sets out the shipping policy that applies to international customers that make a purchase at https:/hangfree.co If you have any questions, please contact our customer service team at 407-790-7593 or hangfreellc@hangfree.co
Shipping Options & Delivery Costs
We offer the following shipping options - you will be asked to select a shipping method at checkout.
CHOOSE DHL SHIPPING ONLY AT CHECKOUT. FAILURE TO DO SO WILL RESULT IN ADDITIONAL FEES.
WE COLLECT DUTY AND IMPORT TAXES AT CHECKOUT. THE CUSTOMER WILL BE CHARGED DUTY AND IMPORT TAXES FOR THEIR ORDER.
NOTE: IF DUTIES, FEES, TAXES, OR ANY OTHER CHARGE IS CALCULATED INCORRECTLY, WE WILL CONTACT THE CUSTOMER AND REQUEST THE AMOUNT BE PAID BEFORE THE PRODUCT(S) ARE SHIPPED.
IF YOU NEED HELP, PLEASE CONTACT US AT HANGFREELLC@HANGFREE.CO AND WE ARE HAPPY TO HELP. THANK YOU FOR YOUR PATIENCE.
Order Processing Time
All orders MON-FRI will have a 1-2 business day processing time unless issues with payment, taxes or duties arise. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.
Delivery Address & P.O. Boxes
Ensure you have the correct address listed on your order. We will not be held liable for lost of missing packages due to incorrect addresses.
We cannot reliably ship to P.O. Boxes. IF you choose to ship to a P.O. Box, you do so at your own risk.
International Orders
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant.
Choose DHL Shipping options at checkout.
If taxes or import duties still need to be paid, the customer will be charged before the package ships.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.
